Standardised authority number 115
Service description
You can use 115 to get answers to the most common enquiries from the authorities. It doesn't matter which authority, administrative level or responsibility is involved. For example:
- I have bought a new car, when is the registration office open?
- Where can I apply for my new ID card?
- How can I apply for BAföG?
- Where can I obtain information from the population register?
- How do I register a business?
The aim of 115 is to answer your questions at the first point of contact. If this is not possible, you will receive a response during service hours, either by e-mail, fax or callback, depending on your preference. This is guaranteed by the 115 service promise.
The time-consuming search for responsibilities and individual telephone numbers is no longer necessary. Most enquiries can be answered immediately so that you do not have to contact the administration a second time with the same request. Unnecessary visits to the authorities are avoided.
For deaf and hearing-impaired people, 115 can be reached via a sign language telephone.
Prerequisites
None
Which documents are required?
None
What fees are incurred?
As a rule, 115 can be reached at a landline rate and is included in many flat rates.
Processing time
Enquiries are regularly answered immediately. If this is not possible, a response will be provided within 24 hours during service hours.
What else should I know?
115 provides general information on administrative services. Information on ongoing administrative procedures or legal advice is not possible.
Remarks
Each administration decides for itself whether to participate in the 115.
Further information: