Connection of a property to the public drinking water supply

  • Service description

    The public water supply is a mandatory task that is generally the responsibility of the municipalities as part of their self-administration. They must provide the population and commercial and other facilities in their area with an adequate supply of drinking and industrial water, but can also transfer these tasks to other public bodies (e.g. special-purpose associations). Municipalities often also have their own operations or companies that fulfil these tasks (e.g. municipal utilities).

    The municipalities are not obliged to provide supplies,

    1. if the supply is technically impossible or disproportionately expensive and
    2. for the supply of service water, if it is reasonable for the consumer to limit this demand or cover it elsewhere.

    If the property is supplied with water via public water supply systems, you must contact the municipality or the responsible water supply company if you have any questions.

  • Procedure

    Find out from your local authority or water supply association whether your property is close to an operational public water supply pipe. If so, you can submit an application for a drinking water connection. The local authority usually has a corresponding application form on its website. Here you will be informed about the most important information and documents that need to be submitted with the application. You can also obtain paper forms from the municipal, local authority or special-purpose association administration. An informal written application is often also sufficient. As a rule, an installation company authorised for your domestic water supply system must be involved in the application process.
    The municipality or the special-purpose association will inform you about the further procedure after you have submitted your application.

  • Responsible office

    You can find the contact details of the responsible contact person on the water supply company's website. For the service described here, this is the office within the company responsible for connections. Their e-mail address and telephone number are usually easy to find on the homepage.

  • Prerequisites

    The requirements for connection to the public water supply system and the purchase of water / drinking water are regulated in the water supply statutes of the respective municipality or the responsible special-purpose association. The technical requirements must exist or be feasible with reasonable effort.

    As a rule, you must

    • be the owner of the property to be connected; heritable building rights or condominium owners are generally equivalent to the owner, and
    • the property must be located close to an operational public supply system.
  • Which documents are required?

    You must ask the respective municipality or the responsible special-purpose association which documents are required for the specific occasion. They have often published the relevant water supply statutes and information on application documents on their website.

  • What fees are incurred?

    The municipalities charge fees for the public water supply. Each local authority or special-purpose association/water supply association is responsible for setting the level of charges on the basis of a cost calculation.

    Detailed information on the water supply fees can be found in the statutes of the respective municipality or the responsible water supply association.

    In addition to the volume charge, a basic charge is usually levied on a regular basis regardless of the quantity purchased. A connection fee may also be payable under certain circumstances. More detailed information on this is also available from the respective municipalities or the responsible water supply association and in the corresponding contribution and fee statutes. Depending on the financing model chosen by your local authority, property and house connection costs may also be incurred.

  • What deadlines do I have to observe?

    No deadlines
    The application must be submitted in good time (usually at least 8 weeks) before the planned connection. Further details can be found in the water supply statutes of your municipality or your responsible special-purpose association.

  • Processing time

    individual

  • Applications / Forms

    • Forms: on the website of the respective special-purpose association / water supply association or the responsible municipality
    • Online procedure may be possible: depending on the responsible water supply company
    • Written form required: yes
    • Personal appearance required: no
  • Short text

    • Establishing a water connection (connecting a property to the public supply of drinking water or industrial water)
    • Service must be applied for from the local water supply company
    • The application requirements are regulated by the water supply statutes of the locally responsible water supply company
    • are generally authorised to submit applications: Property owners
    • Connection is usually subject to a charge
  • Issuing body

    Forwarding service: Deep link to the original portal
  • Typing

    5
  • Library entry status

    5

Who should I contact?

see responsible office

Responsible departments

Responsible employees